We offer the Wagging Tail Guarantee!
If you are unhappy with our product within 30 days of purchase, for any reason, we will refund the cost of the product purchase or provide an exchange.
Please contact us within 30 days and describe the issue using the form below. To complete your return, we will require proof of purchase.
If approved, your refund will be processed and will automatically be applied to your credit card or original method of payment, within five (5) - seven (7) business days.
Late or missing refunds
If you haven’t received a refund and it is less than 7 business days, please check back after 7 business days to allow your credit provider time to post the refund to your account.
If you haven't received a refund and 7 business days have gone by, please contact us ASAP ([email protected]), so we can confirm the refund has been processed and sent to your credit provider.
If you purchased a product at a sale price, only the sale price will be refunded.
We only replace items if they are defective or damaged. If you need to exchange for the same item, please use the form to contact us or send us an email [email protected] Returns address is:
1025 Majestic Drive #911212
Lexington Kentucky US 40591-1212
Shipping Fees & Taxes:
Unfortunately, we cannot refund your shipping fees or taxes in the event you request a product refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.